Privacy Policy

Effective date: Last updated:

Research Vials LLC ("we," "us," or "our") operates https://researchvials.netlify.app/ (the "Site"). This Privacy Policy explains what we collect, why, how we use it, and your rights.

1. Information we collect

We collect the following categories of information:

  • IP address and device identifiers
  • Analytics cookies and similar technologies
  • Advertising cookies and pixels

We collect this information when you: visit the Site, fill in a form, subscribe to communications, create an account, make a purchase, or interact with content we publish.

2. How we use information

We use your information to:

  • Operate, maintain, and improve the Site
  • Communicate with you (including marketing, with your consent where required by law)
  • Process transactions and fulfill orders
  • Detect, prevent, and respond to fraud, abuse, or security incidents
  • Comply with legal obligations

3. Cookies and similar technologies

See our Cookie Policy for a full list of cookies we use and how to control them.

4. Third-party services

We share information with the following service providers, only to the extent necessary for them to perform services on our behalf:

  • Google Analytics 4 — Site analytics — aggregate pageview + event tracking (policy)
  • Google Ads — Advertising conversion measurement + remarketing (policy)
  • Cloudflare — CDN + DDoS protection + DNS (policy)
  • Netlify — Hosting (policy)
  • Microsoft Clarity — Session replay + heatmap analytics (policy)

We do not sell personal information to third parties. If we ever do, California residents will have the right to opt out via the "Do Not Sell or Share My Personal Information" link in our footer.

5. How long we keep information

We retain personal information only as long as necessary for the purposes set out above and to comply with legal, accounting, or reporting requirements. Typical retention: account data for the life of the account + 90 days; anonymized analytics for up to 26 months.

6. How we protect information

We use industry-standard security measures including TLS in transit, encryption at rest where applicable, access controls, and regular audits. No system is perfectly secure; we cannot guarantee absolute security.

7. Your rights

GDPR (EU / UK residents): You have the right to access, rectify, erase, restrict processing, object, port, and withdraw consent. You have the right to lodge a complaint with your supervisory authority. Legal basis for processing: consent (marketing), contract (purchases), legitimate interests (security, analytics), legal obligation (tax, legal holds).

California (CCPA / CPRA): You have the right to know what we collect, delete it, correct it, limit use of sensitive personal information, opt out of sale/share, and not face discrimination for exercising rights. Submit requests to support@researchvialsllc.com.

To exercise any of these rights, email support@researchvialsllc.com. We respond within 30 days.

8. International transfers

If you access the Site from outside the country where we are established, your information may be transferred to, stored in, and processed in countries with different data-protection laws. We use Standard Contractual Clauses (SCCs) or equivalent safeguards where required.

9. Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact support@researchvialsllc.com and we will delete it.

10. Contact us

Questions, requests, or complaints: support@researchvialsllc.com

Research Vials LLC
[Mailing address — replace before publish]

11. Changes to this policy

We may update this policy. Material changes will be announced on the Site at least 30 days before taking effect; non-material changes may take effect immediately. The "Last updated" date above always reflects the current version.